ENBIS-12 in Ljubljana

9 – 13 September 2012 Abstract submission: 15 January – 10 May 2012

People Make Mistakes - Unavoidable....

12 September 2012, 10:45 – 11:05

Abstract

Submitted by
Johan Batsleer
Authors
Johan Batsleer (Amelior)
Abstract
Within Quality Management the target today is 'zero defects'. Also in Safety Management targets as 'zero accidents' is the standard today.
But how can we match that with the idea that paople will always make mistakes.
Especially when there is routine, the chance of making mistakes will be present and could be something like 3 on 1000.
Today we can look in the human brain and we can try to understand the mechanisme that creates 'human error'.
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