ENBIS-8 in Athens

21 – 25 September 2008 Abstract submission: 14 March – 11 August 2008

Using a Service Database to Perform Remote Maintenance: A Case Study

22 September 2008, 10:35 – 10:55


Submitted by
Alessandro Di Bucchianico
A. Di Bucchianico J.F.B. van Gellecum
Eindhoven University of Technology, Laboratory of Industrial Mathematics
The traditional approach to maintain professional copiers is to send a service technician when there is a permanent error, along with planned regular visits. For a case study within the IRIS project (Intelligent Remote Infrastructure Ser-vice project), a regional industrial project with several partners, we investi-gated the possibilities to use information sent by copiers through the Internet to implement maintenance strategies based on condition monitoring. The in-formation consisted of daily dumps sent to an FTP server containing informa-tion on several internal counters, as well as generated error and warning mes-sages.
We discuss the practical problems that arose in data conversion from hierar-chical XML to sensible statistical formats, data inconsistency and selection of meaningful variables. Moreover, we will share our experiences in choosing appropriate software and statistical techniques.

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