Six Sigma Workshop

A short course on Six Sigma, 19-21 September, 2001

Six Sigma is: the scientific method to tackle problems, made operational to work well in business and industry. It gives a methodological famework to tackle quality problems, but it also offers an organisational structure to make possible the required change in a company. The program can be characterised by its emphasis on data, and by its focus on financial results.

Originally developed at Motorola in 1987, the approach created a furore in the USA, with important multinationals such as General Electric, American Express and Eastman Kodak all obtaining billion dollars’ savings from the program. In recent years the approach is implemented in Europe as well at, e.g., Nokia, ABB and DAF Trucks.

Six Sigma projects are carried out by so-called Black Belts, who are recruted from middle management and are trained in statistical techniques for problem solving. Typically, a Black Belt training consists of four modules of four days each, which are taught in a four months’ period. In the same period the Black Belts apply the learnt material in their chosen projects, under supervision of a so-called Master Black Belt.

The course gives an overview of the Six Sigma program and philosophy. The background and main concepts are taught, such as the sigma metric and the strategy that it employs to arrive at process improvements. Moreover, the statistical and non-statistical tools which are employed, are briefly introduced.

Target audiance

People who get involved with the Six Sigma program, such as managers, executives, engineers, senior staff.

Learning objective

You will learn what the Six Sigma program comprises. Especially, you will have an overview of the roadmap that it follows, as well as the various tool and techniques that it employs.




The teachers are experienced consultants in Dutch industry, but are also well grounded in statistical science. They have implemented Six Sigma at, among others, General Electric Plastics, Perlos and DAF Trucks (Paccar).

  • Ronald J.M.M. Does is professor in industrial statistics at the University of Amsterdam, and general manager of the related Institute for Business and Industrial Statistics IBIS UvA.
  • Jeroen de Mast is consultant at the Institute for Business and Industrial Statistics.
  • Albert Trip is senior consultant at the Institute for Business and Industrial Statistics, and senior statistician at Sara Lee | Douwe Egberts in Joure, the Netherlands.


19 – 21 September, 2001. The course is given following the second ENBIS conference, which is held September 17th and 18th in Oslo.


Matforsk, Ås, Norway.


For more information, please contact Prof. Ronald Does.

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