ENBIS-12 in Ljubljana9 – 13 September 2012 Abstract submission: 15 January – 10 May 2012
Process Improvement in Healthcare12 September 2012, 14:00 – 18:00
A half-day (14:00–18:00) ENBIS-12 course run by Ronald J.M.M. Does (University of Amsterdam), Gerard C. Niemeijer (Martini Hospital, Groningen) and Albert Trip (University Medical Centre Groningen). In this ENBIS-12 Wednesday afternoon course our three Dutch experts will focus on the issue of process improvement in healthcare. In the current debate about the escalating healthcare costs, it is typically assumed that there is a tradeoff between quality and cost of healthcare. This misconception is rooted partly in confusion about the definition of quality. Such misconception may impede progress in improving the management of healthcare and paralyze leadership. In this workshop we will discuss quality management concepts and strategies for improving quality while halting the escalating costs of healthcare. In particular, we will discuss how defining quality as “fitness for use” with the two subsidiary definitions of quality as “features” and as “deficiencies” conceptually help us understand the relationship between quality and costs. The “freedom from deficiencies” definition offers an opportunity for clinicians to redirect the focus to initiatives that will increase quality while reducing costs. Agreements on reinvestment priorities can be made before initiating a given project. This will enhance the participation and facilitate input from clinicians, which is essential for success of any project related to healthcare delivery.