Key note addresses

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Doing Six Sigma – Being Total Quality

Greg Watson


The evolution of total quality has occurred over the past five decades since 1951 – the seminal year when Dr. W. Edwards Deming gave his lectures to the Japanese on the application of statistics to business, Dr. Joseph M. Juran published the first edition of his Quality Handbook and Dr. Armand V. Feigenbaum wrote the first edition of his book Total Quality Control. Now, fifty years later, we are faced by the second level of improvement of the past half century – moving from emphasis on control of total quality to management of total quality (or TQM as we abbreviate it) and then from TQM to another level of thought integration that is represented by Six Sigma. This presentation describes the definition of Total Quality and Six Sigma, distinguishes their unique characteristics and identifies appropriate roles for statisticians in the current era of Six Sigma quality initiatives. The business reasons for the rapid diffusion of Six Sigma are discussed along with an assessment of the unique lessons learned over the ten years of Six Sigma deployments.

At the conclusion of this presentation, an agenda for further investigation will be presented. Specific areas and topics for both basic and applied research will be identified along with a "wish list" of case study topics to stimulate the involvement of the European Network of Business and Industry Statisticians in related areas of investigation.


Gregory H. Watson is Managing Partner of Business Systems Solutions, Inc. and Chairman of the Board of the American Society for Quality. He is an international consultant with clients in Australia, Europe, Japan, South America, and North America. Mr. Watson specializes in application of quality management and statistical method s for business improvement and has been an executive coach to dozens of executives at major corporations including: American Express, Compaq, Exxon, Hewlett-Packard, Nokia, Toshiba, United States Air Force and Xerox. Recently he has delivered a two-day invited lecture to the counsellors, advisers and directors of the Japanese Union of Scientists and Engineers (JUSE) on the topic: "Managerial Distinctions: Total Quality and Six Sigma" to celebrate the 50th Anniversary of Dr. W. Edward Deming´s initial quality lectures in Japan. Mr. Watson has been elected to the International Academy of Quality and is a Fellow of the American Society for Quality. He was named by Quality Progress as one of the "21 voices of quality for the 21st Century" and he is both an ASQ Certified Quality Engineer and a designated Master Black Belt by the Six Sigma Academy. Mr. Watson is author or editor of eight books including: Strategic Benchmarking, The Benchmarking Work book, Business Systems Engineering and a new release from ASQ Quality Press titled The Technical Foundations of Six Sigma.

From Statistician to Statistical Consultant

Roland Caulcutt


Statistics can be regarded as a branch of mathematics. Certainly, it is widely agreed that a good grounding in mathematics is required for a thorough understanding of statistical techniques and the assumptions that underlie these techniques. Of course, the education and training of most Statisticians goes beyond mathematics, in order to cultivate the unique perspective that can enrich the modelling of real world situations.

However, despite the breadth of the curriculum in the undergraduate or postgraduate education of the statistician, no one would claim that this training produced a fully competent statistical consultant. So, what further training is needed if the statistician is to acquire the full range of skills needed for effective consultancy?

This paper focuses on the people issues that arise during consultancy and discusses how the appropriate inter-personal skills can be developed.


Roland Caulcutt works with a number of associate consultants to deliver training and consultancy in applied statistics and business performance improvement. Current assignments are largely within the expanding market for Six Sigma training, specialising in the statistical and inter-personal skills required by blackbelt project leaders.

Roland has written several textbooks in applied statistics, based on his earlier work as a consultant in the chemical industry. He has crossed the interface between industry and academia several times, having worked in a variety of manufacturing companies and lectured in three universities.

Perhaps the most interesting and stimulating work done by Roland and his associates in recent years is in the development of courses for statisticians to help them develop their inter-personal, or consultancy, skills. Without these people-competencies a statistician may be unable to fully focus his/her statistical wisdom on the needs of the client. This inter-disciplinary work is now finding wider application in the training of blackbelt project leaders and other internal consultants.

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